Customer Satisfaction Guarantee

Return & Refund Policy

At CatchBuddy, we strive to ensure customer satisfaction. Please read our return policy carefully before placing an order.

1. Return Request Timeline

  • Return requests must be raised within 5 days from the date of delivery of the product.
  • Return charges depend on products; you can check the return costs of products on the product page itself.

2. Eligible Return Reasons

Returns are accepted in the following cases:

📦 Product received in damaged condition.
🔄 Product received is different from what was ordered.
⚙️ Product received has a manufacturing defect.
✅ All other genuine reasons are also accepted.

3. Non-Returnable Categories

For hygiene, safety, and quality reasons, returns are not accepted for the following categories unless the product is received damaged, defective, or incorrect:

  • Innerwear products
  • Intimate products
  • Personal care products
  • Any other category specifically marked as non-returnable on the product page

4. Return Shipping & Charges

  • Logistics Handover: Products approved for return must be handed over only to the logistics partner arranged by CatchBuddy. Customers should not self-ship products unless specifically instructed by CatchBuddy.
  • Return Charges: Applicable return charges may vary depending on the product category, size, pincode, and weight. Any applicable charges will be communicated during the return approval process.

5. Condition of Returned Products

Returned products must strictly be:

  • Unused and unwashed
  • In their original packaging
  • With all tags, labels, accessories, and invoices intact

Notice: Returns may be rejected if the product does not meet the above conditions upon warehouse inspection.

6. Refund Policy

  • Once the returned product is received and inspected, CatchBuddy will notify the user regarding the approval or rejection of the refund.
  • If approved, the refund will be processed within 7–10 business days through the original payment method or any other method deemed appropriate by CatchBuddy.
  • Shipping charges, platform fees, payment gateway charges, or return charges may be deducted or charged wherever applicable.